Recognize Help Center

Live Events Rewards Catalog (Powered by TFL)

How Recognize Live Events Works

Recognize now offers Live Events as a new rewards option that allows employees to redeem points for tickets to concerts, sports, theatre, comedy shows, and more. Recognize offers tickets via a partnership with TFL (TicketsForLess). This guide explains how Live Events work, how admins can set up the catalog, and what users can expect when purchasing tickets.

 

No Fees No Service Fees

We don’t charge any surprise junk service fees. Avoid the disappointment and frustration of seeing sudden fees pop-up when you get to checkout. Or worse…halfway through entering your billing information! We’ve all been there.

 

Upfront Pricing Upfront Pricing

Most sites make shopping for tickets difficult by adding convenience or service fees. Shop on our site with ease and peace of mind. The price you see is the price you pay. No surprises!

 

Employee Savings Special Savings

Getting rewarded through Recognize is all about getting the best deal. Our discounts on live event tickets mean you can attend more events than consumers who buy on other sites—all while saving money!

 

Employee Savings Ticket Support

Shop with confidence knowing you can reach our highly-rated, US-based ticket support team by phone or email 365 days per year, including evenings and weekends. With an average call answer time of less than 30 seconds and email responses provided in as little as two minutes, our knowledgeable team of specialists is at the ready to deliver white-glove assistance for ticket access, event questions, and more!

 

Jump to a Section:

How to Create a Live Events Catalog

User Experience: Redeeming Live Events Rewards

Understanding Ticket Delivery Types

Important Notes 

International Tickets

Support and Cancellations

 

 

About Live Events

Live Events are available through a dedicated Recognize Tickets site. When a user selects this catalog from their Recognize Rewards page, they are redirected to the ticket site where they can:

  • Browse events happening near them immediately

  • Search for events anywhere in the world

  • Use Recognize points to pay for all or part of their ticket purchase

  • Pay any remaining balance with a personal payment method

Live Events rewards are funded exactly like your existing Recognize eGift Cards: by pre-depositing funds into a funding account. You may use your current funding account or create a new one specifically for Live Events.

To find out how to deposit funds for Live Events , see our article:

Rewards: Deposit Money for Gift Cards & Live Events

 

How to Create a Live Events Catalog

Follow the steps below to set up your Live Events Catalog within the Recognize Admin Portal.

  1. Select Menu in the upper right-hand corner

  2. Choose Company Admin



     

  3. In the left menu, select Rewards

  4. Click Create Catalog in the upper right



     

  5. On the Live Events tile, select Create



     

  6. Enter a Catalog name (Example: Live Event Tickets)

  7. Select USD as the currency

  8. Set your points-to-currency ratio (the system will show the value of 1 point as you adjust the ratio)

  9. (Optional) Under Roles for Access, specify which user roles can access this catalog

    • Leave blank to make the catalog available to all users

  10. Choose which funding account will fund the catalog, either company-wide or a separate account

  11. Review the Countries section

    • Countries are pre-populated based on the chosen currency

    • Edit the list to ensure employees only see rewards available in their region

  12. Choose whether to enable the catalog now or return later to enable it

  13. Click Save



     

  14. Return to your Live Events Catalog at any time through the Rewards tab to update settings




     

 

User Experience: Redeeming Live Events Rewards

Users access Live Events just like any other rewards catalog.

  1. Log in to Recognize and click Rewards in the top toolbar

  2. Select the Live Events Catalog from the dropdown

  3. Choose a category (Sports, Concerts, Theatre, Comedy) and the user will be redirected to tickets.recognizeapp.com (powered by TFL)



     

  4. Available Recognize points appear in the top-right corner

  5. Users can browse locally or search for events anywhere including internationally

  6. Events near their location will be automatically displayed



     

  7. Users select their tickets or seats and add them to the cart

  8. Open the cart via the icon in the top-right corner



     

  9. Click Checkout



     

  10. Choose where the tickets should be delivered (email address)



     

  11. Select how many Recognize points to apply to the purchase



     

  12. Pay any remaining balance via the desired payment method

  13. Review and submit the order



     

Ticket Delivery:
Tickets will arrive on or before the event date. The confirmation email will include the estimated delivery date and instructions, and how to contact customer support.

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Understanding Ticket Delivery Types

Ticket delivery methods vary by event, venue, and the third party technology used for mobile ticketing. Below is an overview of the most common delivery types users may encounter when redeeming Live Events rewards.

Mobile Tickets

Most live event tickets today are delivered digitally and scanned from a mobile device. Mobile tickets may be delivered in several different ways:

Direct Transfer

Tickets are transferred to the customer through a third party ticketing platform used by the venue.

  • TFL notifies the user once the transfer is complete

  • User receives an email from a third party with instructions

  • User will likely need to create an account on that platform

  • TFL shares limited customer information (name, email, phone) for delivery only

Transfer Link

TFL emails the user a link that allows them to claim their mobile tickets.

  • No customer data is shared

  • User will still likely need to create an account with the third party platform

  • All information the user enters is provided directly by them

Transfer-less Link

A newer delivery method where the user receives a link and can view the mobile ticket immediately.

  • No account creation required

  • No customer data shared

  • User accesses the ticket directly on their device

     

E-Tickets (Print at Home)

These tickets are delivered as a PDF attachment with a scannable barcode.

  • User receives a delivery email with the PDF after purchase

  • No account creation required

  • No customer data shared for delivery

  • Users should print the actual PDF for entry (not the receipt email)

  • Some venues may accept the PDF on a mobile device, but printed copies are strongly recommended

     

Hard Stock Tickets

Physical paper tickets, badges, or wristbands are used for fewer than 5 percent of events.

  • Delivered via FedEx

  • TFL shares only the customer name and address for delivery

  • The customer must be available to receive the package

 

Why Delivery Methods Vary

Ticketing involves two types of companies:

  • Marketplaces: where customers buy tickets (examples: TFL private label sites, StubHub, SeatGeek)

  • Venue Ticketing Companies: who generate barcodes and control delivery (examples: Ticketmaster, AXS, MLB Ballpark, Tickets.com, Paciolan)

Because venues and performers choose different ticketing partners, delivery methods can vary event by event. Users may need to create an account on a venue’s ticketing platform to access mobile tickets.

 

Delivery Timing and Delays

Some venues delay releasing mobile tickets until shortly before the event.
Delivery may occur 72, 48, or even 24 hours before the event.
TFL communicates any known delivery delays during checkout and in the order receipt email.

 

Frequently Asked Questions

Will customers know their exact delivery method before buying?
They will know whether tickets are Mobile, E-ticket, or Hard Stock, but not the exact mobile type.

Why is the exact Mobile method unknown?
Venues and performers frequently change their delivery requirements, and TFL adjusts communication accordingly.

Do delivery options differ for TFL partner venues?
No. Even partner venues use their own third party ticketing systems, which can change between events.

Why do some mobile tickets have delivery delays?
Many venue ticketing companies intentionally release mobile tickets close to the event date. TFL delivers as soon as they are made available.

 

Important Notes 

  • No refunds except for cancelled events

  • Users may receive multiple emails from external ticketing systems

  • TFL handles all customer support

  • Some events require downloading a venue-specific mobile app such as MLB Ballpark

    • Users may need to ensure correct email alignment (work versus personal)

  • Optional FanShield event insurance is available at checkout

    • No user data is sent to FanShield unless the user opts in

  • Ticket delivery may involve multiple third-party ticketing providers

  • Delivery method varies by venue and ticket type

 

International Tickets

TFL supports events across the world. For now, all purchases are made in USD, regardless of event location.

Additional notes:

  1. International events display prices as US$XX/ea

  2. Checkout displays prices in USD

  3. Terms and conditions clarify USD pricing

  4. Users purchasing with non-US cards such as CAD will have currency conversion handled by their bank

 

Support and Cancellations

TFL Ticket Support

If users need assistance with their ticket order, contact TFL:

Cancellation Policy

  • Tickets are non-refundable except when the event is cancelled or cannot proceed

  • For cancelled events, TFL will notify Recognize Support with the order details

  • Recognize Support will issue the refund to the user

 

Promotional Materials

 

Announcement Image: 

 

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