Recognize Help Center

Changing Personal Notification Preferences

As part of a larger engagement effort, you may receive email or sms notifications from Recognize. You may receive these notifications when you receive a Recognition, when someone comments on a Recognition that was sent to you, or when another user comments on a Recognition that you commented on. Managers may also receive additional notifications for their teams to help with engagement.

Recognize allows you to change your personal notification preferences, so that you can be notified as much or as little as you'd like. This can be done within your User Profile in just a few easy steps.

 

Use the below links to jump to guidance for each topic:

Changing your Personal Notification Preferences

Managing Reminder Notifications to Redeem Points as a User

Manager Notifications

 

Changing your Personal Notification Preferences

  1. Once logged in, click on your profile avatar or the Menu button from the top right corner of your screen

    Screenshot 2025-10-20 at 12.56.03 PM.png

  2. If you clicked on your profile avatar, select the ‘Edit Profile’ button located at the bottom right of your name or if you clicked on the menu icon, choose ‘My Settings’ from the list of options

    Screenshot 2025-10-20 at 1.08.31 PM.png

  3. Click on 'Notifications' then choose which notifications you'd like to turn on or off and toggle accordingly

    NOTE: You also have an option to 'Unsubscribe from all' notifications.

    Screenshot 2025-10-20 at 1.15.12 PM.png
  4. The Notifications settings page will automatically save any changes you make, so you won’t see a “Save” button

Managing Reminder Notifications to Redeem Points as a User

You may receive notifications via email or SMS from Recognize that will remind you to redeem your points on the last day of every month. Users have the ability to turn these notifications off for themselves at an individual level from within their profile. Here is an example of an email notification you might receive:


image (3).png


To Manage Individual Redemption Reminder Notification Settings as a User:

  1. Click on your profile avatar or the Menu button from the top right corner of your screen

    Screenshot 2025-10-20 at 12.56.03 PM.png

  2. If you clicked on your profile avatar, select the ‘Edit Profile’ button located at the bottom right of your name or if you clicked on the menu icon, choose ‘My Settings’ from the list of options

    Screenshot 2025-10-20 at 1.08.31 PM.png

  3. Toggle the setting(s) for 'Redemption reminder Emai/Push notification' within the Notifications module on the right

    Screenshot 2025-10-20 at 1.21.21 PM.png

 

Manager Notifications

By default, Managers will receive notifications via email for direct report birthdays and anniversaries (if your company is using this feature), and for any peer recognition direct reports receive. Managers may also receive a monthly summary of activity for their direct reports via email, depending on company settings. To update your notification settings as a Manager:

  1. Once logged in, click on your profile avatar or the Menu button from the top right corner of your screen

    Screenshot 2025-10-20 at 12.56.03 PM.png

  2. If you clicked on your profile avatar, select the ‘Edit Profile’ button located at the bottom right of your name or if you clicked on the menu icon, choose ‘My Settings’ from the list of options

    Screenshot 2025-10-20 at 1.08.31 PM.png

  3. Click on 'Notifications' then choose which notifications you'd like to turn on or off for your direct reports and toggle accordingly

    NOTE: You also have an option to 'Unsubscribe from all' notifications.

    Screenshot 2025-10-20 at 1.33.36 PM.png

  4. The Notifications settings page will automatically save any changes you make, so you won’t see a “Save” button