Receiving Emails From Recognize

 

Recognize may send emails to you or your staff for a number of reasons based on your company settings or the settings of you or your employees individually. To get a list of emails Recognize might send by role, click here. In order to ensure the deliverability of these emails, please whitelist the following:

If you are missing emails from Recognize, check to see if any of these emails are getting routed to your SPAM/JUNK folder and, if so, mark them as safe. If you are using Outlook, check to see that you don’t have any Outlook rules set that might be moving or blocking the email or quarantining it.

Daily Email Summary (Global)

If you would like your entire staff to receive a Daily Email Summary, make sure this feature is enabled:

  1. Click "Menu" in the upper right corner of Recognize
  2. Select "Company Admin" from the center of the dropdown menu
  3. Select "Settings" from the navigation menu on the far left
  4. Locate the "General" section of the "Settings" page
  5. Toggle "Send daily recognition summary email to all users" to "on".

    Note: Turning on this setting will overwrite the user choice in their profile settings. If you would like to stop receiving daily recognition summary emails, toggle "Send daily recognition summary email to all users" to "off"

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Receiving Recognition Notification Emails for Direct Reports (Global)

If you would like all Admins and Managers to receive notification emails for Direct Reports, you can make sure that this feature is enabled in the 'Settings' section of you Admin Portal. Here, you can set a global manager default to receive Recognition, Birthday, and Anniversary emails.

  1. Click "Menu" in the upper right corner of Recognize
  2. Select "Company Admin" from the center of the dropdown menu
  3. Select "Settings" from the navigation menu on the far left
  4. Locate the "Manager Defaults" section of the "Settings" page
  5. Toggle "Receive direct report peer recognition notifications" to "on".
  6. Toggle "Receive direct report anniversary notifications" to "on"
  7. Toggle "Receive direct report birthday notifications" to "on"

    Note: Turning on these settings will overwrite each user's choice in their profile settings. If you would like to like managers to choose whether they want to receive these notification emails or not, toggle all of these options to "off"

    Screen_Shot_2021-03-22_at_3.55.13_PM.png

Receiving Notification Emails (Individual) 

If global settings are not active, Admins, Managers, and Employees can manage when they are notified by email in their 'Edit Profile' section of Recognize. Any employee can be notified of New Recognitions, Comments, and Daily Updates. Managers can also choose to receive Direct Report Summaries, Diret Report Peer Recognition notifications, and Direct Report Anniversary and  Brithday notifications. Admins can choose to receive Manager summaries. 

  1. Click your Avatar/Name in the upper right corner of Recognize, next to the Menu button
  2. Select "Edit Profile" from your profile header

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  3. Once your 'Edit Profile' screen populates, you can select which email notifications you wish to receive on the far right side of the screen in the section titled "Notifications". Check the box next to each notification you wish to receive, or "Unsubscribe from all" if you wish to receive no notifications at all. Don't forget to click "Save" when you are finished!

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To learn more, see our Technology Overview.