Resetting A User's Recognize Password

If a user has forgotten their Recognize password, Company Admins have the ability to reset their password through the Company Admin portal by following the below steps.

1. Select 'Menu' in the top right-hand corner of your screen
2. Select 'Company Admin' from the drop-down menu
3. Select 'Users' from the left side pane

   

4. Select 'Manage' from the top right tertiary menu of the 'Users' page
5. Click the three lines icon above the user table to reveal a list of attributes and select 'Reset Password' from the drop-down menu - A column named 'Reset Password' will then appear in the user table
6. Search for the user you need to reset the password for in the search bar
7. Select 'Reset Password' in the 'Reset Password' column
   
   
    
8. You can then create and send the temporary password to the employee. Once they have signed in, they can reset their password in their User Profile > Edit Profile.