If a user has forgotten their Recognize password, Company Admins have the ability to reset their password through the Company Admin portal by following the below steps.
- Select 'Menu' in the top right-hand corner of your screen
- Select 'Company Admin' from the drop-down menu
- Select 'Users' from the left side pane
- Select 'Manage' from the top right tertiary menu of the 'Users' page
- Click the three lines icon above the user table to reveal a list of attributes and select 'Reset Password' from the drop-down menu - A column named 'Reset Password' will then appear in the user table
- Search for the user you need to reset the password for in the search bar
- Select 'Reset Password' in the 'Reset Password' column
- You can then create and send the temporary password to the employee. Once they have signed in, they can reset their password in their User Profile > Edit Profile.