How To Reset A User's Password (Company Admin)

If a user has forgotten their Recognize password, Admins have the ability to reset their password through the admin portal.

How To Reset A User's Password

1. Click the 'Menu' option from the upper right corner of the page
2. Select 'Company Admin' from the drop-down menu
3. Select 'Users' from the navigation menu on the far left
   
   
   
   
4. Click the gear icon above the user table
5. Select 'Reset Password' from the dropdown menu. A column named 'Reset Password' should appear in the user table
   
   
6. In the 'Reset Password' Column, select the 'Reset Password' option
   
   
   
   
7. When the 'Reset Password' window populates, enter the new password in the text field
8. Click 'Save Password' to save your changes