If a user has forgotten their Recognize password, Admins have the ability to reset their password through the admin portal.
How To Reset A User's Password
- Click the 'Menu' option from the upper right corner of the page
- Select 'Company Admin' from the drop-down menu
- Select 'Users' from the navigation menu on the far left
- Click the gear icon above the user table
- Select 'Reset Password' from the dropdown menu. A column named 'Reset Password' should appear in the user table
- In the 'Reset Password' Column, select the 'Reset Password' option
- When the 'Reset Password' window populates, enter the new password in the text field
- Click 'Save Password' to save your changes