Signing In to Recognize

Recognize supports multiple sign-in options to accommodate diverse user preferences and organizational requirements.

To quickly find the information you need, use the links below to jump to the relevant section:

• How to Sign In
• Troubleshooting Sign-In Issues
• Mobile Sign-In

Sign-In Options

1. Single Sign-On (SSO)
2. OAuth Sign-In:
   • Microsoft
   • Google
   • Yammer
3. Recognize Credentials:
   • Email
   • Mobile Number

How to Sign In

1. Access the Sign-In Page:

   • Navigate to recognizeapp.com.
   • Click the "Sign in" option in the top right corner to open the login drop-down menu.

2. Select Your Sign-In Method:

   • Single Sign-On (SSO):
     • Enter your corporate email address or mobile number in the login field and select 'Go'.
     • Follow the prompts to authenticate via your organization's SSO provider.
   • OAuth Sign-In:
     • Choose the appropriate provider (Microsoft, Google, or Yammer) from the options at the bottom of the drop-down menu.
     • You will be redirected to the selected platform to enter your credentials.
   • Recognize Credentials:
     • Enter your registered email address or mobile number in the login field and select 'Go'.
     • On the next page, enter your Recognize password.

Troubleshooting Sign-In Issues

If you're experiencing difficulties signing in, consider the following steps:

1. Account Activation

• Ensure your account is active and has been previously activated.
• Contact your company's Recognize administrator or email support@recognizeapp.com with your full name, email address, and organization name for verification.

2. Correct Credentials

• Verify you're using the appropriate sign-in method approved by your organization.
• Check your company's sign-in page at www.recognizeapp.com/[yourcompanydomain] to identify available options.
• Ensure you're entering the correct email format (e.g., username@domain.com) or mobile number associated with your account.

3. Forgotten Password

• OAuth Users:
  • Reset your password through the respective platform (Microsoft, Google, or Yammer).
• SSO Users:
  • Contact your IT department for password assistance.
• Recognize Credentials:
  • Double-check for typing errors, including CAPS Lock and NUM Lock statuses.
  • To reset your password:
    • Visit recognizeapp.com/password_resets/new.
    • Enter your registered email address and click "Forgot Password".
    • Follow the instructions in the email to reset your password.
    • If you don't receive the email, check your spam folder.
    • Note: Each password reset request invalidates previous links; use the most recent email, and be aware that the link expires after 10 minutes.

4. Browser Cache and Cookies

• Clear your browser's cache and cookies to eliminate any stored data that might interfere with the sign-in process.

Mobile Sign-In

Recognize offers convenient mobile sign-in options for users on the go.

For detailed guidance on signing in with your mobile number, including resetting your password, refer to the Recognize Mobile App Password Guide:

• Recognize Mobile App Password Guide (PDF)

Steps to Sign In from Mobile:

1. Open the Recognize app on your mobile device.
2. Enter your registered email address or mobile number.
3. Follow the prompts corresponding to your sign-in method (SSO, OAuth, or Recognize credentials).

If you encounter issues, follow the troubleshooting steps outlined above or refer to the Recognize Mobile App Password Guide for additional support.


 

https://www.canva.com/design/DAGUc7iRU4k/sR0NWcYu_6gmnIkF695Ebw/editRecognize Mobile App Password Guide (PDF)