Recognize gives you flexible ways to offer company swag as a reward, so employees can redeem their points for items that fit your brand and culture.

At a high level:

• Recognize handles points and redemption tracking
• You or your swag provider handle purchasing, inventory, and shipping

The right setup depends on how hands-on you want to be and whether your swag provider supports automation.

Integration Options

Option 1: Manual (Company-Managed) Swag

This is the simplest option and requires no technical setup.

How it works:

• You create swag items in your Recognize catalog
  (add images, descriptions, sizes, colors, and point values)
• Employees redeem their points for those items
• A Company Admin is notified when a redemption happens
• Your team fulfills the order outside of Recognize
  (ship the item or distribute it internally)

Important to know:

• Recognize does not purchase or ship items
• Recognize only deducts points and tracks the redemption
• Your team manages inventory, ordering, and delivery

Best for:

• Companies that already manage swag internally
• Teams that keep inventory on hand or order as needed

Option 2: Automated Fulfillment (Swag Provider Integration)

Automated options allow your swag provider to handle fulfillment after a redemption is made.

Availability:

• Available for Enterprise customers or as an add-on package

Requirements:

• Your swag provider must support integrations (API or webhooks)
• Setup typically involves your swag provider and, in some cases, your IT team

Option 2A: Automated Ordering (Catalog in Recognize)

How it works:

• You create and manage your swag catalog inside Recognize
• When an employee redeems an item:
  • Recognize automatically sends the order details to your swag provider
• The swag provider fulfills and ships the item directly to the employee

Responsibilities:

• Recognize: Points deduction and redemption tracking
• Swag provider: Inventory, fulfillment, and shipping

Billing:

• Managed directly between you and your swag provider
• Not handled by Recognize

Option 2B: Embedded Swag Store (Catalog from Provider)

How it works:

• Your swag provider hosts the catalog
• The catalog is embedded inside Recognize
• Employees browse and redeem items without leaving the platform
• Orders are sent directly to the swag provider for fulfillment

Responsibilities:

• Recognize: Points deduction and redemption tracking
• Swag provider: Catalog, inventory, fulfillment, and shipping

Billing:

• Managed directly between you and your swag provider
• Not handled by Recognize

Quick Comparison

Requirements (For Automated Options)

If you plan to automate fulfillment (Option 2), your swag provider must meet the following requirements:

Your swag provider must:

• Be able to receive individual orders from Recognize (via API or webhook)
• Accept basic employee information, including:
  • Name and/or email
  • Shipping address (standard format)

Important limitations:

• Recognize does not support shipment tracking
• Recognize does not send tracking updates to employees
• Your swag provider should provide tracking directly if needed

Recommended:

• A technical contact at your swag provider
• Internal IT support (if required for integration)

How to Get Started

We’ll guide you through each step of the process.

1. Contact Recognize
Email us at support@recognizeapp.com to get started.

2. Share Your Swag Provider

• If you already have a vendor:
  • We’ll review their capabilities and discuss your options
• If not:
  • We’ll ask for an introduction to your provider so we can gather technical details

3. Technical Review

• Our team evaluates your provider’s capabilities
• We recommend the best setup (manual or automated)

4. Setup & Configuration

• Configure your rewards catalog
  • To learn how to create and manage a Custom Catalog (used for Option 1 and Option 2A), view our guide: Custom Rewards Catalogs
• Set up the integration (if applicable)
• Test the redemption experience

5. Go Live
Once complete, employees can begin redeeming points for swag.