Recognize offers flexible options to integrate your preferred swag provider, allowing employees to redeem their points for rewards that align with your company’s needs. The available options depend on your swag provider’s capabilities.
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Integration Options
Custom Rewards Configuration Steps
Integration Options
Option 1: External Fulfillment
- Users redeem Recognize points via a third-party website.
- Recognize tracks redemptions, but fulfillment is handled externally.
- Simplifies item management by tracking a single item.
Option 2: Internal Fulfillment
- Swag items are displayed and redeemed directly within Recognize.
- Requires manual management of each item.
- Provides a seamless user experience within Recognize.
The available integration option(s) will depend on your swag provider’s capabilities.
Requirements
To integrate your swag provider with Recognize, the following requirements must be met:
- Your provider must have a REST API that can receive individual orders from Recognize.
- The API should be able to accept key user details such as their email and/or name, along with a shipping address in either a single-line format or a standardized international format.
- Important: Recognize does not currently support order tracking for swag provider submissions. Please confirm with your provider if they can offer tracking directly to your users.
How to Get Started
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Engage Recognize: To initiate the integration process, contact us: support@recognizeapp.com.
- If an existing relationship with your swag provider exists, Recognize will share available options.
- If not, we'll ask that you introduce us to the best contact at your provider to obtain the necessary technical documentation.
- Technical Evaluation: Our team will assess the swag provider’s capabilities and determine the best integration path.
- Implementation and Next Steps: Recognize will work with you to configure your rewards catalog and complete the integration.
Instructions: Creating Custom Rewards + Bring Your Own Swag Provider
Once your Custom Catalog has been created, you can add or edit rewards within it. When or if prompted by Recognize, please follow the steps below to add or modify custom rewards that will be used with webhooks.
- From within the Company Admin portal, select the 'Rewards' tab to navigate to your catalogs
- Select the 'Catalog' button within the table next to the catalog for which you wish to add or edit Rewards
- From within the catalog, select the 'Create Reward' button in the top right corner
- Select the 'Add from template' option from the drop-down if you would like to use one of Recognize's templates for your Company-fulfilled Reward
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Select the 'Add custom' option from the drop-down if you would like to create a Company-fulfilled Reward from scratch
- In the text box under 'Title of reward,' give the Reward a name that users will see during the redemption process (e.g. half-day off work)
- In the text box under 'Description of reward,' describe the Reward in detail so that redeemers will know what they will be receiving (e.g. good for redeeming one afternoon off work!)
- In the text box under 'Reward type,' label the type of Reward that's being offered (i.e. experience, SWAG, time off, etc.)
- In the text box under 'Categories,' you can create additional categories to serve your reporting needs that are more specific, and these categories will also show up in the user's view of the catalog as a way for them to filter and search (i.e. Apparel, Books, Sporting Events, etc.)
- In the text box under 'Instructions displayed to the user upon approval or denial,' XXXXXX
- In the right-hand corner, there is also an option to upload an image of the Reward (recommended for best user experience)
- Toggle 'Enable address capture for reward' to ON if you'd like to capture user address details on redemptions made for the item, which will allow the Reward to be mailed to the redeemer
- You can optionally include a SKU (or any other inventory identifier) for the item to help you track inventory
- Reward variants are options that the redeemer will see when they go to redeem a Reward, such as increments of points that can be redeemed for the item (i.e. $5, $10, $20) or sizes for an item (S,M,L, XL, etc.) that can be chosen from inventory
- In the text box for 'value,' determine a value for your variant, which will show users how much the option costs in points
NOTE: If you are offering apparel in different sizes, you will want to offer your size options as separate variants, but keep the value of each consistent.
- In the text box for 'quantity,' you can include the number of items for that variable that you have in inventory, if applicable
- In the text box for 'label,' you will describe the item itself - for example, you may use Small, Medium, Large for shirt sizes, or 12 oz, 24 oz, 50 oz for water bottles, etc.
- 'SKU1' allows for you to optionally enter a SKU number in order to track inventory that is redeemed
- 'SKU2' allows for an additional SKU to be entered optionally, and can optionally be used depending on how your inventory is set up
- Click 'Remove' next to a variant to remove it as an option
- Click 'Add variant' to add additional options for redemption
- Under 'Reward options,' you can limit how often employees can redeem for the item - for example, if you have a 'Coffee with the Boss' Reward, you may want to limit this to once per quarter
- Under 'Total quantity,' you can set inventory limits for the item altogether, which will override the variant-level quantities
- Toggle 'Require Approval' to 'ON' (unless you are using a third-party to fulfill Rewards through Recognize webhooks)
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Then, select an employee from your company to manage inventory and fulfillment of the Reward in the 'Rewards Manager' box
NOTE: Any employee can be made a Rewards Manager, which will give them limited access to the 'Manager Portal' where they can review pending Reward redemption and approve or deny them. They will also receive notification of pending Rewards where action is needed. For more information on Approval Processes, see our article: Approving or Denying a Reward
- Toggle 'Enable' to 'ON' when you are ready to make the Reward available for redemption (the catalog itself must also be enabled for employees to view the Reward)
- Toggle 'Publish as template?' to 'ON' if you'd like to use this Reward's configuration settings as a template for another Reward
- Click the 'Add' button to finish creating the Reward