Recognize has a unique points system to engage staff and create excitement. The points can be used to redeem items from our rewards catalog. Points are also used when tabulating leaderboards and reports. A user can earn points via activity in the platform such as receiving a recognition, +1’ing someone else's recognition, receiving a +1, and sending recognitions. Points for each activity are configurable. The points for receiving a Recognition are controlled by the value of the badge given.
Points for Badges
To find out how to update badge point values, see our step-by-step guide here: How to Assign Points to Badges. For team Recognitions, each recipient will be awarded points and the team will also be awarded points as a group. Points from a badge a user receives are redeemable for rewards.
Points for Sending Recognitions
From the Settings section in the Company Admin portal, you can change the points for sending a Recognition. For instructions, see our step-by-step guide here: How to Assign Points for Validating or sending a Recognition. Points received for sending a Recognition can be redeemable or non-redeemable. You choose in the Company Admin. This helps prevent users from gaming the system for points. If a user sends a recognition to multiple people, they will only receive the number of points for sending one recognition.
If you are interested in rewarding employees who send recognition, randomly reward employees based on sending or +1ing recognitions. At the beginning of the program, keep the sending points high, and lower the points as people adopt the program- it is a form of encouragement.
Points for Sending a +1 (also known as a "like")
Same as points for sending a recognition, the points are configured from the Settings. These points are redeemable or not (choose in the Settings) to help prevent users from gaming the system to redeem rewards. Most companies keep this worth 0 to 1 point. For instructions, see our step-by-step guide here: How to Assign Points for Validating or sending a Recognition.
Points for Receiving a +1
By default, staff will receive one point when a staff member approves or gives a +1 to a Recognition. This can be changed in the company admin settings. These points are redeemable or not redeemable. You choose in the Company Admin Points Settings. For instructions, see our step-by-step guide here: How to Assign Points for Validating or sending a Recognition.
Points for Commenting
Currently, Recognize doesn’t give any points for commenting.
When Does an Employee Receive Redeemable Points?
Employees receive redeemable points when they receive a Recognition, or, if you choose, when they send a Recognition, Send a +1, or receive a +1.
Points Received for Teams and Multiple Recipients
If an entire team, or multiple recipients, are Recognized then they each get a badge, and with it, the same number of points.
What Happens When I Redeem a Reward for Points and Then a Recognition is Deleted?
Currently, when you redeem your points for a Reward, and the Recognition responsible for those points is subsequently deleted, you will have a point debt, and will see an adjustment in your total redeemable points. It is possible to have negative points as a consequence.
Can I Have a Negative Balance for Redeemable Points?
Yes, you can have a negative balance if the recognitions are deleted. See above.
What are Interval Points?
Interval points are simply how many total points you’ve received in a given time period. By default, it is monthly, but the admin can change it to weekly, quarterly, or yearly. It is a way to keep staff engaged, because there will always be new winners on the leaderboards and to keep people focused on what’s in front of them, and not their cumulative points. If we focused entirely on cumulative points, veteran staff will have more points. Thus, the interval points help everyone be a winner at some point. For more information on Interval Points, see our guide here: What are Interval Points and How Do You Change Them?
Can I see the Cumulative Points for Myself or Another Employee?
Yes! To view your cumulative points, click on your name in the top right. Once on your profile in the bottom left corner inside your name tag are the total points. To view any user’s profile, hover or click on User in the top header to find another user.
Can we Reset Points?
If you are interested in resetting your redeemable points, contact us at email@example.com.
Do the points change for existing recognitions when I change the points on the badge?
No, when the admin changes the point value of a badge, it does not affect previous Recognitions.