Can I add any email address to our network?

Yes, you can! You may add any email address to our network via User Sync, sFTP import, or Manual Entry on the 'Users' page of the Admin Portal, depending on how you typically get employee information onto Recognize.

User Sync

If you are updating employee information through our User Sync function, you will need to add the email address in your organization’s Active Directory, and the next time your Active Directory syncs, the information will automatically be updated in Recognize.

Note: The User Sync will be treated as the source of truth, and as such, will overwrite any manually entered data.

sFTP Import

Each time a new email address is added to the sFTP spreadsheet, it will create a new profile. We suggest using the Employee ID column in the spreadsheet import. This enables our system to identify users based on the Employee ID instead of the email address, so that if an email address changes, it doesn't create a duplicate account for that user.

Note: If you have duplicate accounts, please contact us at support@recognizeapp.com with the User’s name, original email address, and the new email address that you would like the original account information to be merged into, and we will merge the accounts for you.

Note: This spreadsheet will be treated as the source of truth, and as such, will overwrite any manually entered data.

Manual Entry (Bulk Edit)

To manually add one or a few email addresses, follow the instructions below:

  1. Click ‘Menu’ in the upper right corner of the page
  2. Select ‘Company Admin’ from the drop-down menu
  3. Select ‘Users’ from the navigation bar on the far left

    Screen_Shot_2021-01-07_at_10.04.41_AM.png

  4. Select ‘Bulk edit’ from the menu in the upper right corner of the ‘Users’ page

    Screen_Shot_2020-12-17_at_2.38.01_PM.png

  5. Select 'Add user'  from the top right navigation
  6. Populate the fields with the employee information you wish to add. You must fill out the first and last name and email address in order to create a profile
  7. Once you've added the user’s new email address, select ‘Save’ in the top right navigation
  8. When you are done adding users, select ‘Done’ and you will be redirected back to the main Users page

    Screen_Shot_2021-01-07_at_10.27.55_AM.png

Manual Entry (Spreadsheet Import)

Each time a new email address is added to the Spreadsheet Import, it will create a new profile. We suggest using the Employee ID column in the spreadsheet import. This enables our system to identify users based on the Employee ID instead of the email address, so that if an email address changes, it doesn't create a duplicate account for that user.

Note: If you have duplicate accounts, please contact us at support@recognizeapp.com with the User’s name, original email address, and the new email address that you would like the original account information to be merged into, and we will merge the accounts for you.

To manually change or add several email addresses, follow the instructions below:

  1. Click ‘Menu’ in the upper right corner of the page
  2. Select ‘Company Admin’ from the drop-down menu
  3. Select ‘Users’ from the navigation bar on the far left

    Screen_Shot_2020-12-17_at_2.36.03_PM.png

  4. Select ‘Import’ from the menu in the upper right corner of the ‘Users’ page

    Screen_Shot_2020-12-17_at_2.38.46_PM.png

  5. Once the 'Spreadsheet Import' page has populated, download the sample spreadsheet to fill out.

    Note: use the sample spreadsheet template to ensure proper data import. Do not rearrange the columns or rename the columns, or the information will not be imported correctly. Delete any columns that you are not filling out, as columns that are left blank could overwrite any previously uploaded data

  6. To upload your users’ new email address data, Select 'Choose File' and select your filled-out spreadsheet. 
  7. Checking the first box, 'Update Only' will update the attributes of users in the data-sheet who are found in Recognize. If new users are found in the data-sheet, they will not be added.
  8. Checking the second box, 'Remove Users' will update the attributes of users in the data-sheet and disables users who are not present in the data-sheet.
  9. select 'Import'. By default, uploading a spreadsheet will add new users and update existing users' email addresses unless you have checked the above options.

    Screen_Shot_2020-12-17_at_2.44.56_PM.png

To find out how to change an existing user's email address, see our How to Change a User’s Email Address in Recognize article.