Mistakes happen! Luckily Recognize allows you to edit or delete Recognitions, as long as you are a Company Admin or the sender of that Recognition. There are two ways to edit or delete Recognitions:
Editing/Deleting Recognitions From the Stream Page
- On the Recognize Stream page, simply hover over the recognition and click the gear icon in the lower right corner
Note: if you do not see the gear icon, you do not have permission to edit or delete that Recognition - When the window expands to include "Edit" and "Delete", select the action you wish to perform
- If you choose "Delete", a verification window will pop up, asking you if you are sure that you want to delete the Recognition. If you are certain you would like the Recognition permanently deleted, select "Yes, delete it!". If you don't want to permanently delete the Recognition, select "Cancel".
Note: If you delete a Recognition, the points that were sent along with that Recognition will also be lost to the recipient. If the badge that you sent has a badge limit attached, you will be able to resend the badge that you deleted. For example: If you sent a Courage badge to a coworker worth 10 points, and the limit on the courage badge is 2 for the day, you will have sent your coworker 10 points and would be down to 1 courage badge left to send for the day. Say you then subsequently delete that Recognition. You would then have 2 courage badges left to send for the day, and your coworker would lose the 10 points that you awarded them. This keeps the Recognition process honest and fair!
- If you chose "Edit" you will be taken to a window where you can edit the contents of the Recognition in the text field provided.
Note: You cannot change the badge or recipient(s) when editing a Recognition. If you would like to change the badge or recipient, you would need to delete this Recognition and create a new one - Click "Update Recognition" to save your changes.
Editing/Deleting Recognitions From the Recognition Page
- Start by clicking the header of the Recognition you wish to edit/delete
- When the Recognition page populates, select either "Edit Recognition" or "Delete" from the options provided on the right-hand side of the Comments,
- If you choose "Delete", a verification window will pop up, asking you if you are sure that you want to delete the Recognition. If you are certain you would like the Recognition permanently deleted, select "Yes, delete it!". If you don't want to permanently delete the Recognition, select "Cancel".
Note: If you delete a Recognition, the points that were sent along with that Recognition will also be lost to the recipient. If the badge that you sent has a badge limit attached, you will be able to resend the badge that you deleted. For example: If you sent a Courage badge to a coworker worth 10 points, and the limit on the courage badge is 2 for the day, you will have sent your coworker 10 points and would be down to 1 courage badge left to send for the day. Say you then subsequently delete that Recognition. You would then have 2 courage badges left to send for the day, and your coworker would lose the 10 points that you awarded them. This keeps the Recognition process honest and fair!
- If you chose "Edit" you will be taken to a window where you can edit the contents of the Recognition in the text field provided.
Note: You cannot change the badge or recipient(s) when editing a Recognition. If you would like to change the badge or recipient, you would need to delete this Recognition and create a new one - Click "Update Recognition" to save your changes.
If you have any questions, contact us at support@recognizeapp.com