Redeeming Rewards and Viewing Redemptions in Recognize

Depending on your company's Rewards setup, you may be able to redeem your points for company items, gift cards, or experiences. See the below video to learn how to redeem your points for Rewards in the Recognize platform.

You can also use the below menu to jump to other topics in this article:

How to Redeem Rewards

How to Access and View Your Reward Redemptions in Recognize

Reward Approvals Process

Redeeming Rewards

Follow these steps to easily browse and redeem rewards:

1. Access the Rewards Page

• Click on the 'Rewards' icon in the top-left navigation menu.

2. Browse and Filter Rewards

• View Options: Rewards are displayed in either a grid view or carousel view, organized by category.
• Catalogs: At the top left, you can select a specific Catalog to browse rewards. (The number of catalogs shown depends on your organization’s setup.)
• Filters:
  • Instant Delivery: Check the ‘Instant Delivery’ box to see only rewards that are delivered instantly.
  • Search: Use the search box on the left to find a specific reward.
  • Categories: Filter by Category or click ‘Select All’ to view rewards from all categories.
  • Country: If applicable, filter by Country based on your organization’s setup.
  • Redeemable Rewards: Click the ‘Redeemable’ button to see only rewards available based on your current points balance.
  • Cost: Sort rewards by minimum redemption cost using the ‘Low’ or ‘High’ buttons.

3. Understand Reward Details 

• If a Reward requires more points than you have, it will show an ‘Unavailable’ label.
• Each Reward displays:
  1. The minimum and maximum points needed (bottom-left corner)

  2. The delivery type (e.g., "Instant Delivery" or "Extra Time Required") in the bottom-right corner.

     
     
      

4. Select a Reward 

• Click on the image of the Reward you want to open the Reward details page.
• On the details page, you can:
  • Learn more about the vendor and Reward.
  • See instructions for how to redeem the Reward.
  • Review Terms and Conditions for delivery and other important details.
• Note: Vendor-fulfilled rewards (e.g., gift cards) cannot be refunded once selected and confirmed. 

5. Redeem the Reward

• Choose the variant (e.g., amount, size, or other options) for the Reward, if applicable.
• Click the ‘Next’ button.
  
  

6. Confirm Your Redemption

• A pop-up window will appear to confirm your redemption.
• To finalize, click ‘Redeem’.

• If you change your mind, click ‘Cancel’ to return without redeeming your points.
  
  

  
  
   

Wondering about the status of a Reward you redeemed points for or need help claiming and using your Reward? All the details you need are conveniently available in your user profile. Here's how to find them:

Step 1: Access Your Profile

• Click on your name or avatar in the top right corner of your Recognize page to open your profile.
  
  
   

Step 2: Navigate to the 'Redemptions' Section 

• In your profile, you’ll see several sections under the header. Click on the section labeled ‘Redemptions’ to view a list of all your Reward redemptions.
• Each redemption is listed by date and Reward name for easy reference.
  
  

Step 3: Track Your Redemption Status

You can monitor your Reward’s status by visiting your User Profile > Redemptions. Here’s what the statuses mean:

• Pending: Your Reward is awaiting approval from your organization’s Recognize Admin or Rewards Manager.
• In Delivery: A third party is working to fulfill your redemption. Deferred Rewards may take 3–10 business days for delivery.
• Approved: Your Reward has been approved and is ready for you.
   

Step 4: View Details for Claiming Your Reward 

• For more information on how to claim your Reward, click ‘View Details’ in the same row as the Reward under the ‘Status’ column.
  
  
   

Additional Notes:

• Some Rewards fulfilled by your company may require a Rewards Manager to contact you directly for next steps.
• If you have questions about a Pending status, reach out to your HR team or the person managing Recognize redemptions within your company.

Reward Approval Process

If your company requires approvals for Rewards, here’s a step-by-step guide to help you understand the process and track your redemption status:

1. Submission Confirmation

• When you redeem a Reward that needs approval, you’ll see a pop-up confirmation message. This message will:
  • Inform you that your Reward request has been sent for approval.
  • Provide details on who to contact with any questions about the approval process

• You will also receive an email notification letting you know your Reward is pending approval.
  

2. Approval Notification

• Once your Reward redemption is approved, you will receive a follow-up email notification.
• If the Reward is fulfilled outside the Recognize platform, the email will include:
  • Instructions for claiming your Reward.
  • Contact information for the Rewards Manager, in case you have questions.
    
    

Need More Help?

For additional guidance, visit the ‘Redemptions’ section in your user profile or reach out to your HR team or Rewards Manager for assistance.